Shandong Huaji Heavy Industry Co., Ltd. mainly produces various types of crusher equipment. It is a joint-stock enterprise integrating R&D, production, sales and service. The company is located in Weifang Binhai Economic and Technological Development Zone, covering an area of 110,000 square meters. The company has fixed assets of about 150 million yuan, with an annual output of more than 800 sets of crushing equipment, and its products have reached the advanced level in the same industry.
The company's main products are high-pressure roller mills, energy-saving roller press (grinding) machines; double-roll crushers, double-toothed roller crushers (coke cutters); three-roll crushers; four (tooth) roller crushers; four-roll and three-crushing machines Crusher; double-shaft, four-shaft shredder; single (tooth) roller crusher; double-stage reversible crusher; (ring) hammer crusher; jaw crusher; impact crusher; cone crusher; crushing building; Construction waste production line; sand production line; stone production line; fine crushing production line and "Huaji" brand products such as feeder, vibrating screen, belt conveyor, and iron remover.
After more than ten years of hard work, the company has established a complete and effective service system and built an experienced service team to provide customers with not only free planning of sites, design of installation basic drawings and flow charts, but also professional technical training. In addition, technicians were sent to guide the installation and commissioning of equipment on site, achieving the combination of door-to-door service and online service, which won wide acclaim from customers, and achieved the "Huaji" brand service with the highest reputation, high quality and considerate service, and also stepped out It has opened a road of "Huaji" characteristics of product and environmental protection, provided excellent mechanical equipment for domestic and foreign mining, building materials, thermoelectricity, chemical industry, metallurgy and other industries, and made creative contributions.
pre-sale service
1. Equipment selection Customers can learn detailed product information through website inquiry, telephone, email, fax, etc. The company's sales and technical personnel will also enthusiastically help customers answer technical and business questions. If customers come to Huaji Company for on-the-spot inspection, we will provide commercial vehicles to serve you throughout the whole process and completely solve your travel problems. Greater understanding, affirmation and reassurance. The company is also equipped with a design team to help customers sample, test, measure, and analyze materials for free, and conduct feasibility analysis and demonstration, design processes and programs in combination with site conditions, production capacity, final particle size requirements, and investment cost budgets. , in a short period of time to provide customers with free on-site "floor layout diagrams, three-dimensional stereoscopic diagrams, and equipment basic diagrams" to select suitable equipment for customers.
2. Service tenet Thank you for your choice of Huaji Heavy Industry products. Practice can prove that you are correct in choosing our company's products. Our considerate service, meticulous manufacturing, and satisfactory price will exchange for customers' peace of mind, peace of mind, and happiness. Bring rewards for your choice. Our company has trained a group of skilled and experienced service personnel, not only can provide free on-site service to users before sales, but also send after-sales service personnel free of charge after equipment installation to guide the installation and commissioning of equipment , so that the equipment can run well, and you will be freed from more worries. There may still be imperfections in the various services we provide, and we will continue to improve through practice.
Installation and commissioning
1. After the equipment is manufactured, the company will send one or two technicians to the customer's site to guide the customer's personnel to install and debug on site.
2. Seriously follow the installation plan determined by both parties, and respect the requirements of the customer's technical personnel for on-site service.
3. For more efficient on-site installation and commissioning, the customer is required to cooperate with the corresponding installation equipment and tools when necessary, until the equipment operates normally and produces qualified finished materials, and runs for a week until the user is satisfied.
4. Comply with safety production rules during on-site installation, and provide customers with product detailed instructions, electrical schematic diagrams, and related materials.
5. Carry out a comprehensive inspection of the equipment before starting production, and make a record, and put it into trial operation after confirming that each component is normal.
6. Carry out roving inspections on the equipment during the operation of the equipment, and immediately solve the problems found, and take decisive measures to deal with major hidden troubles.
7. Lubricate the transmission parts of the equipment according to the maintenance time, conduct safety and quality inspections on key parts after shutdown, and make records.
8. Communicate with customer operators in a timely manner, and check and deal with abnormal phenomena that occur during operation.
9. Provide customers with a complete list of equipment spare parts, so that customers can purchase at any time.
10. After the equipment is installed, train the technical personnel of the customer, and conduct on-site training on equipment operation, repair, maintenance, etc. The specific content:
⑴ The overall structure of the equipment, working principle, and training on the nature of work.
⑵ Functions, operation methods, and interconnection methods of components at all levels of equipment.
⑶ Equipment installation procedures, debugging methods, precautions, installation requirements.
⑷ The electrical principle of the equipment, installation and debugging methods, etc.
⑸ Daily maintenance training, common faults and troubleshooting methods. Parameter measurement of key components (no load, load), replacement methods and precautions of common accessories.
After-sales service
Since its establishment, Shandong Huaji Heavy Industry Co., Ltd. has been providing after-sales service to customers, and has a skilled, experienced and responsible after-sales service team to solve installation and commissioning, after-sales maintenance and training operators for customers wholeheartedly. And other issues. Customers are the foundation of the company, we pay special attention to the long-term cooperative relationship with customers. The affirmation of customers and the trust of old customers are very important, so we always maintain communication with customers, ensure service quality, and fully guarantee the interests of customers.
After the customer's machine is put into production and operation, we regularly return to the customer to understand the current machine operation status, production capacity, usage status of wearing parts and problems encountered by customers, and solve problems and implement technical guidance. Organize and analyze the problems in the operation of the equipment fed back by customers, and feed back to the R&D department for optimized design, and fully apply advanced and reasonable technologies to the equipment.
The company promises:
1. If the product has product quality problems during the warranty period, it will be guaranteed free of charge.
2. For products beyond the warranty period, we will provide paid maintenance services according to user needs.
3. The company has established a spare parts supply system to ensure that customers' spare parts replacement needs are met, reducing customer downtime and maintenance time, and providing great convenience for customers to purchase replacement parts.
4. After the product has a problem in use, after receiving the user's notice, we will make a solution within 2 hours. For major problems, we will arrive at the scene within 12 hours, and arrive at the site within 24-48 hours for maintenance services outside the province.
Shandong Huaji Heavy Industry Co., Ltd. mainly produces various types of crusher equipment. It is a joint-stock enterprise integrating R&D, production, sales and service. The company is located in Weifang Binhai Economic and Technological Development Zone, covering an area of 110,000 square meters. The company has fixed assets of about 150 million yuan, with an annual output of more than 800 sets of crushing equipment, and its products have reached the advanced level in the same industry.
After more than ten years of hard work, the company has established a complete and effective service system and built an experienced service team to provide customers with not only free planning of sites, design of installation basic drawings and flow charts, but also professional technical training. In addition, technicians were sent to guide the installation and commissioning of equipment on site, achieving the combination of door-to-door service and online service, which won wide acclaim from customers, and achieved the "Huaji" brand service with the highest reputation, high quality and considerate service, and also stepped out It has opened a road of "Huaji" characteristics of product and environmental protection, provided excellent mechanical equipment for domestic and foreign mining, building materials, thermoelectricity, chemical industry, metallurgy and other industries, and made creative contributions.
